Common Answers
Special Notice: We are on vacation from December 14-26. Orders placed during this time will be processed December 27th.
Every pot in our online shop is one-of-a-kind, made by the artist, Colleen McCall, and ships promptly from her studio in Elmira, New York. All packages are wrapped in white paper with a color coordinating bow. A business card with a note about care is included with every item. Below are some helpful topics. Please have a look at them before purchasing, and do let us know if you have any questions.
Pottery Care: Our ceramics is both elegant AND durable. Colleen’s started hand painting pottery for her small children and chose a mid-range stoneware clay for its rugged strength and vibrant colors. Her palette of underglaze colors and glazes are lead-free, non-toxic. Most of ware is dishwasher, microwave and oven safe. Work that is accented with gold luster should avoid the microwave and is best hand washed with mild soap to preserve the gold sheen.
-When reheating baked goods, place the item in a cold oven and allow it to come to temperature at the same time. This reduces the risk of thermal shock to the ceramics.
-My stoneware clay is vitreous (not porous) and safe for use outdoors in all seasons. During the winter months soil and collecting water may freeze. This expansion can crack the pottery.
Payment: My new online store allows customers to set up an account to store shipping addresses and payment information securely. You are not obligated to do so. It’s merely a convenience. No invoice or receipt will be included in the package. Look for a purchase confirmation in your email.
Gift Cards: Use your unique gift card code online or in-person with Colleen at any of her upcoming events. They are electronic, never expire and can be easily reloaded if you wish.
Gifts: We love sending gifts! Leave us a note at checkout as to any message you would like to convey to the recipient. We are happy to enclose your sentiments.
Delivery Options:
- Domestic Shipping Only: Orders are packed up within 1-2 business days and ship via USPS Priority Mail. Tracking info is emailed as soon as the label is printed. Delivery times vary depending on your distance from NY. Ceramics requires careful packaging. We creatively reuse an assortment of clean packing materials to be green and keep costs down.
- Delayed Shipping: We are happy to hold orders for up to 30 days if you are away from home or prefer an item shipped for a specific occasion. Add preferred shipping date as a note at checkout.
- Local Pick Up: A text message will be sent to the phone number listed with the order to arrange pick up at my studio in Elmira.
- Event Pick Up: Colleen can also bring your advance order to an event near you for pick up. Take a look at her event calendar. Select local pick up at checkout and include a note about the event you wish to attend. Please order within 48 hours of the event start date to ensure it gets packed and loaded.
Shipping damages: See return and refund policy.
Conditions of Use: When you purchase anything from Colleen McCall Ceramics you agree to hold Colleen McCall harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased.
Copyright: Artist reserves all rights protected under the United States Copyright Act in all artwork prints/or other products purchased by the purchaser. The sale of a given artwork does not include any assignment, transfer, or license to purchaser of the right to reproduce, modify or create derivative works of any artwork and/or product, unless such right is expressly granted in writing by the artist.